LUNA FAQ

1. Can I claim the cost of my treatment through my private health provider?

Yes
This facility is available for Remedial Massage and Naturopathy.
We have the HICAPS machine here. That means we can swipe your health insurance card and you will get an on the spot rebate, you just need to pay the gap payment.

2. What if I am running late for my appointment?

Our appointments run back to back and if you are running late sometimes we are unable to give you the full time that you have requested and paid for.
We do work to requested times and length of treatments booked. We charge our time on the length of the booking and not on the amount of time that is used. We would ask that you call us if you are running late.

3. Can I extend my booking during my treatment?

If there is availability with the therapist to extend your treatment, we can do so, however, our appointments do run back to back and sometimes this may not be possible. Your therapist will advise, should you request an extension.

4. How long does it take to travel to your clinic?

Depending on where you are travelling from and how you are travelling to us, will depend on the length of time it will take. We would ask that you allow extra time if there is an event on in the Docklands or Melbourne e.g. an AFL game, Fashion Festival, Chinese New Year, Melbourne Grand Prix, Australian Open.

5. About LUNA Massage Therapies?

Sallyann has owned and operated LUNA Massage Therapies in the Docklands since 2006. Sally continues to work in the clinic alongside our other therapists. Through lots of hard work and longs hours, Sally successfully built LUNA up from a small clinic that operated in the spare room of her apartment to a 5 room clinic with 9 staff.
Like herself, Sally only employs therapists that are fully qualified in Remedial Massage and have a real passion for improving the clients health and well-being through massage. All of our therapists have studied human anatomy and physiology and understand how the body works and needs to move correctly. Therefore, our therapists can determine how to treat each person holistically depending on their alignment, concern and presenting complaint.
LUNA has a very low staff turnover which we attribute to our small team, the positive environment in which we work, our handy location and our ability to develop existing and new relationships with our clients.
We provide on the spot private health insurance rebates with most Private Health Insurance companies. To name a few: AHM, Australian Unity, BUPA, Defence Force, Frank, HCF, Medibank, NIB, Teachers Health etc.

6. How much will I get back from my private health fund?

We do not know.
Every person has a different policy and every company has different rules. You need to contact you provider before your treatment. We have no way to check how much you will get back prior to your treatment.

7. Can I claim for treatments that are not remedial massage or naturopathy?

No.
These are the only treatments covered by the private health companies, that we offer. If you wish to claim for another service please contact your provider.

8. Can I add a scalp/hand/foot massage to my treatment?

Yes.
We tailor each treatment to you. Therefore, we charge for time and not what type of massage you have. For example, a 90 minute massage can be a full body or just shoulders and neck. It’s up to you!

9. How much is a Full Body Massage?

We charge for the time, not for what you have in that time.
A full body massage must be at least 60 minutes, but other than that it is up to you! You can have a full body massage for 60, 90 or 120 minutes! ($88, $115 or $170)

10. What happens if I cancel my booking?

We have a 24hour cancellation policy. This means that if you cancel your booking with less than 24 hours’ notice you will be charged the FULL amount of your treatment.
For some busy days we take a non-refundable deposit or take credit card details. If you cancel, you will lose your deposit. If you cancel with less than 24 hours notice you will be charged the FULL amount of your treatment.
Please contact us if you wish to cancel or alter a booking. We will do everything we can to accommodate a change in circumstances and we do understand that sometimes things are unavoidable! However, we need to cover ourselves to survive as a business and we often turn people away due to being fully booked.
We appreciate your co-operation and please do contact us if you are having problems with a booking, we may be able to help!

11. What is Remedial Massage?

Remedial Massage Therapy utilises many techniques to address a wide range of soft tissue problems. The aim is to reduce pain and tension by releasing pressure of muscles in spasm, and to address tendon and ligament complaints. Treatments can dramatically reduce pain and discomfort and assist the body’s natural healing process and circulation.

Whether it is the daily activities of everyday life, stress, or a sports injury, Remedial Massage Therapy can assist people of all ages. It involves treatment of the muscles, ligaments, tendons and other soft tissues. Ailments that respond well to this type of treatment are tension headaches, whiplash, back pain, frozen shoulder, carpal tunnel, sciatica, stress, jaw pain, tennis elbow, arthritis, muscular cramps and spasms, stiff neck to name a few. The treatment focuses on the problem or problems as there may be more than one area that you are feeling the pain, tension, discomfort or stiffness rather than the entire body.

12. What is Sports Massage?

Sports Massage is a type of massage that is designed in assisting with the prevention of injuries and can relieve injuries or ailments associated with exercise before or after a sporting event. It can relieve and reduce the stress and tension that can build up within the body’s soft tissues while exercising.

This type of massage can be carried out before, during or after playing sport, an event or exercising. Sports Massage uses techniques that are designed to increase endurance and performance, to minimise the chances of injury and, if there is an injury, to reduce the recovery time.

Sports Massage has other benefits that allow you to train or exercise more efficiently. Some of these benefits are: reducing muscle tension, promoting flexibility, relieving swelling, assisting to heal injuries that occur because of overexertion or overuse and relieving pain.

13. What is Deep Tissue Massage?

Deep Tissue Massage focuses on the deeper layers of muscle tissue. The purpose is to reach the deep sections of the muscles, specifically the individual muscle fibres. By using deep muscle compression and massaging along the grain of the muscle, this assists to unstick the fibres of the muscles and release both toxins and deeply held tension points.

Specific hand positions and strokes are used to respond to various tissues. it helps to loosen muscle tissues, release toxins from muscles and get the blood and oxygen circulating properly. It is beneficial for many physical problems, including sports injuries and chronic pain.

Deep Tissue Massage focuses on specific areas and may cause some soreness after the treatment. This is normal and it is important to drink plenty of water which helps to flush out toxins which have been removed from the muscles into the blood stream.

14. What is Therapeutic Hot Stone Massage?

Therapeutic Hot Stone Massage is where the therapist uses smooth, heated basalt stones, whether as an extension of their own hands, or by placing them on the body while they massage other parts of the body. The heat can be both deeply relaxing and help warm up tight muscles so the therapist can work more deeply.

The Hot Stones are usually volcanic rocks such as basalt. The stones are heated in a hot stone heater and they come in all shapes and sizes which are used on various parts of the body. The stones are placed where required on the body and when used with massage, can provide quicker relief of muscular tension.

A Hot Stone Therapeutic Massage can be used to treat a variety of conditions including: improving the blood flow, reduces stress and increasing cellular activity, improving the lymphatic and immune systems, normalising body functions, and can also assist in helping your body heal itself.

15. What is Reflexology?

Reflexology works on complete reflex zones in the feet and/or hands, which not only helps the muscular, circulatory and lymphatic systems, but also effects the inside of the body. Whereas a massage deals with touch all over the body with major emphasis on muscular, circulatory and lymphatic systems.

The aim of Reflexology is to release any blockages and restore the free flow of energy and blood circulation to the whole body. To achieve this a technique is applied to the reflex zones in the feet and/or hands which corresponds to tissues, organs and systems throughout the entire body.

The treatment is tailored to the needs of the client. A therapist can provide relief for: sins pain, migraines, sciatica, asthma, back, neck, shoulder pain, along with constipation and diarrhoea, to name a few.

The general benefits of Reflexology include: reduced stress and tension, improved circulation, reduced toxicity, improved immunity and increased body awareness. Reflexology has many beneficial and lasting effects.

16. What is Shiatsu Therapy?

Shiatsu is an ancient method of treatment which is based on the massage, gentle soft tissue manipulation, and application of pressure to balance the body’s energy for healing purposes. Shiatsu Massage Therapy is based on maintaining the body’s nerve-muscle-skeletal balance for good health and well being.

Shiatsu is a traditional hands-on Japanese healing therapy. This type of therapy literally means finger pressure and natural body weight (finger, thumbs, elbows, forearms, feet and knees) which is used in applying pressure to special points on the body. This is a dry (no oil is used) massage.

Shiatsu Massage incorporates pressure, stretching techniques, rubbing, and joint rotations and joint manipulations which is adjusted for each individual. Common conditions that benefit from Shiatsu massage include: back pain, headaches, whiplash and neck stiffness, joint pain and reduced mobility, menstrual problems, digestive problems, asthmatic symptoms and sports injuries.

17. What is Cupping Therapy?

Cupping Therapy is an ancient form of alternative treatment in which the therapist puts special cups on your skin for a few minutes to create suction. It involves cups that are either made from plastic or glass. If a sliding technique of the cups is used, pain is usually reduced or if they are left static it can deactivate any trigger point.

In all cases the vacuum is achieved by removing the air with a mechanical pump. There are various different methods used however, using a pump gives the therapist more ability to be able to slide the cups which gives greater control, and allows more extensive use.

Once the vacuum is achieved, the cups can remain on the skin for 5-15 minutes, depending on the area being treated. The cups are then removed either by releasing the valve or by inserting a finger under the rim of the cup thus breaking the seal.

Cupping can be used to treat different ailments, from muscular aches and pains, to disorders of the internal organs such as asthma, digestive disorders, colds and high blood pressure.

Some benefits of cupping include: localised stretching of the muscle fibres, increased blood and lymph flow, stimulated metabolism and relieving muscular tension and knots.